Cisco UCM User Licensing

Agenda 

• UCM Licensing High Level design
• Phone classification (a subset)
• License Tier classification
• Screen shots of the Licensing UI pages
• Troubleshooting tips
• Feature documentation

UCM Licensing High Level Design

Phone Classification

• Tin: analog, Cisco 3905, Cisco VGC phone, Cisco VGC Virtual phone
• Copper: Cisco 6901, Cisco 6911, Cisco 6921, CUC-RTX
• Bronze: Most phones
• Silver: Cisco IP Communicator, Cisco IP Personal Communicator, IMS integrated mobile, Unified Client Services Framework
• Gold: Cisco Dual Mode for Android, Cisco Dual Mode for iPhone, Cisco Unified Mobile Communicator,
• Telepresence: Carrier-Integrated Mobile

License Tiers

	Essential	Basic	Enhanced	Standard	Premium	Professional	Telepresence
Features
EM	Y	Y	Y	Y	Y	Y
SNR		Y	Y	Y	Y	Y
Phones (number)	1	1	1	2	6	10	1
Phone Type
Tin	Y	Y	Y	Y	Y	Y
Copper		Y	Y	Y	Y	Y
Bronze			Y	Y	Y	Y
Silver				Y	Y	Y
Gold					Y	Y
Tele-presence							Y

Licensing States on UCM

Demo

Warning displayed : The system is operating on demo licenses that will expire in <X> days. Add this system to an Enterprise License Manager and install sufficient licenses to cover its usage before expiration in order to avoid losing the ability to provision users and devices.

No Provisioning

Warning displayed : The system is operating without any valid licenses. Configure licenses on the system in order to restore the ability to provision users and devices.

Overage:

Warning displayed : The system is operating with an insufficient number of licenses. If additional licenses to cover the shortage are not configured in your Enterprise License Manager within <X> days, you will no longer be able to provision users and devices.

Lost connection to ELM

Warning displayed: The system has not synchronized successfully with Enterprise License Manager for <X> days. If successful synchronization does not occur within the next <60-X> days, you will no longer be able to provision users and devices.

Security mismatch with ELM

Warning displayed: Due to a certificate mismatch, the system has not synchronized successfully with Enterprise License Manager for <X> days. If successful synchronization does not occur within the next <60-X> days, you will no longer be unable to provision users and devices.

Grace

Warning displayed: The system is operating under a licensing grace period that will expire in 1 day. Install sufficient licenses in the Enterprise License Manager for this system to cover its usage in order to avoid losing the ability to provision users and devices. If licenses for this system are not already being managed by an Enterprise License Manager server, the system must first be added to one.

Warnings on Landing Page

Licensing UI 

License Usage Report (System -> Licensing->License Usage Report)

A high level view of all the license usage on the UCM cluster.

User details (System -> Licensing->License Usage Report -> Users)

Details regarding users and features enabled with respect to licensing.

Device details for each user: (System -> Licensing->License Usage Report -> Users -> View Details)

Details regarding the devices associated with each user.

Unassigned device details (System -> Licensing->License Usage Report -> Unassigned devices)

Details regarding devices provisioned which have not been associated with any user.

License Usage Report (System->Licensing)

User Details

Device details for each user

Unassigned device details

Troubleshooting tips

• License Manager logs are located at

/var/log/active/cm/trace/userlicensing/log4j

• Product servlet logs are located at

/usr/local/thirdparty/apache-tomcat-7.0.20/logs/elm-client/log4j

• Certificates used to validate communications with the ELM

/usr/local/platform/.security/userlicensing/trust_certs

Cisco_Root_CA_M1.pem (default) , ELM.pem and SubCa.pem (after ELM registration)

These certificates can be viewed from OS Admin->Security->Certificate Management

• License Manager alarms can be seen in Syslog and through RTMT. An example of an alarm in Syslog:

Dec 7 16:00:07 vos-cm34 local7 3 : 0: vos-cm34.cisco.com: Dec 08 2011 00:00:07.803 UTC : %UC_JAVAAPPLICATIONS-3-CiscoElmNotConnected: %[Reason=CiscoElmNotConnected][AppID=Cisco License Manager][ClusterID=][NodeID=vos-cm34]: Enterprise License Manager Not Connected

#licensing