Cisco Collaboration Infrastructure
- UC Deployment Models
- User Management
- IP Routing in Cisco Collaboration Solutions
- Virtualization in Cisco Collaboration Solutions
- UCS
- VMware
- Answer Files
- Wireless in Cisco Collaboration Solutions
- Network Services
- DNS
- DHCP
- TFTP
- NTP
- CDP/LLDP
- Power over Ethernet
- Voice and Data VLAN
- IP Multicast
- IPv6
Telephony Standards and Protocols
- SCCP
- Call Flows
- Call States
- Endpoints types
- MGCP
- Call Flows
- Call States
- Endpoints types
- SIP
- Call Flows
- Call States
- SDP
- BFCP
- H323 and RAS
- Call Flows
- Call States
- Gatekeeper
- H.239
- Voice and Video CODECs
- H.264
- ILBC
- ISAC
- LATM
- G.722
- Wide band
- RTP, RTCP, sRTP
Cisco Unified Communications Manager
- Device Registration and Redundancy
- Device Settings
- Codec Selection
- Call Features
- Call Park
- Call Pickup
- BLF Speed Dials
- Native Call Queuing
- Call Hunting
- Meet-Me
- Dial Plan
- Globalized Call Routing
- Local Route Group
- Time of Day Routing
- Application Dial Rules
- Digit Manipulations
- Media Resources
- TRP
- MoH
- CFB
- Transcoder/MTP
- Annunciator
- MRG/MRGL
- CUCM Mobility
- EM/EMCC
- Device Mobility
- Mobile Connect
- MVA
- CUCM Serviceability and OS Administration
- Database Replication
- CDR
- Service Activation
- CMR
- CUCM Disaster Recovery
- ILS/URI Dialing
- Directory URI
- ISL Topology
- Blended Addressing
- Call Admission Control
- CAC/ELCAC
- RSVP
- SIP Pre-conditions
- SIP and H323 Trunks
- SIP Trunks
- H.323 Trunks
- Number Presentation and Manipulation
- SAF and CCD
- Call Recording and Silent Monitoring
Cisco IOS UC Applications and Features
- CUCME
- SCCP Phones Registration
- SIP Phones Registration
- SNR
- SRST
- CME-as-SRST
- MGCP Fallback
- MMOH in SRST
- CUE
- AA
- Scripting
- Voiceview
- Web Inbox
- MWI
- VPIM
- IOS Based Call Queuing
- B-ACD
- Voice huntgroups
- Call Blast
- IOS Media Resources
- Conferencing
- Transcoding
- DSP Management
- CUBE
- Mid-call signaling
- SIP profiles
- Early/Delayed offer
- DTMF interworking
- Box-to-Box Failover/Redundancy
- Fax and Modem Protocols
- Analog Telephony Signaling
- Analog Telephony Signaling Theories (FXS/FXO)
- Caller ID
- Line Voltage Detection
- THL Sweep
- FXO Disconnect
- Echo
- Digital Telephony Signaling
- Digital Telephony Signaling Theories (T1/E1, BRI/PRI/CAS)
- Q.921 and Q.931
- QSIG
- Caller ID
- R2
- NFAS
- IOS Dial-Plan
- Translation Profile
- Dial-peer matching logics
- Test Commands
- SAF/CCD
- IOS CAC
- IOS Accounting
Quality of Service and Security in Cisco Collaboration Solutions
- QoS: Link Efficiency (e.g. LFI, MLPPP, FRF.12, cRTP, VAD)
- QoS: Classification and Marking
- Voice vs Video Classification
- Soft Clients vs Hard Clients
- Trust Boundaries
- QoS: Congestion Management
- Layer 2 Priorities
- Low Latency Queue
- Traffic Policing and Shaping
- QoS: Medianet
- QoS: Wiress QoS
- Security: Mixed Mode Cluster
- Security: Secured Phone Connectivity
- VPN Phones
- Phone Proxy
- TLS Proxy
- 802.1x
- Security: Default Security Features
- Security: Firewall Traversal
- Security: Toll Fraud
Cisco Unity Connection
- CUCM and CUCME Integration
- Single Inbox
- MWI
- Call Handlers
- CUC Dial-plan
- Directory Handlers
- CUC Features
- High Availability
- Visual Voicemail
- Voicemail for Jabber
- Voicemail Networking
Cisco Unified Contact Center Express (UCCX)
- UCCX CTI Integration
- ICD Functions
- UCCX Scripting Components
Cisco Unified IM Presence
- Cisco Unified IM Presence Components
- CUCM Integration
- Cisco Jabber
- Federation
- Presence Cloud Solutions
- Group chat and Compliance
Cisco Press Resources
- Cisco IP Telephony (CIPT) (Authorized Self-Study Guide), 2nd Edition
- Cisco Voice Gateways and Gatekeepers
- Fax, Modem, and Text for IP Telephony
- SIP Trunking
- Cisco Unified Presence Fundamentals
- Cisco Unity Connection
- Securing Cisco IP Telephony Networks
- Troubleshooting Cisco IP Telephony
Cisco Solutions Reference Network Design (SRND) and Design Guides
- Cisco Unified Communications System 9.x SRND
- Cisco Unified Contact Center Express Solution Reference Network Design Release 9.0(1)
- Design Guide for Cisco Unity Connection Release 9.x
- Cisco Unified CallManager Express Solution Reference Network Design Guide
Administration and Deployment Guides
- Cisco Unified Communications Manager Documentation Guide, Release 9.0(1)
- Cisco Unified CCX Administration Guide, Release 9.0(1)
- System Administration Guide for Cisco Unity Connection Release 9.x
- Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager, Release 9.0(1)
- Cisco Unified Communications Manager Express System Administrator Guide